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IMPORTANT

1.All the phones has been full test and all the packages has been stirctly detection  before ship out.  If  parcels received with serious extrusion, the seal marks opened,weight difference(empty Box) etc. pls open  the package in front of the postman, need official proof from Post station and real photos. pls contact us asap so that we can  make judgments timely.

2.All orders reported as "delivered" by shipping companies are considered delivered. 

Vickmall cannot be made liable of non-delivery in this case. 

 

 

We do the best,you get the best.Your feedback is very important for us,We will treat every customer seriously.

Your satisfaction is our motivation,If your phone appear problem, pls contact vickmall@foxmail.com

Warranty/Refund/Repair/Exchange

Returning defective items. If your product turns out to be a defective one with physical damage within 30 days from the initial shipping date. The customer can mail the item back in the original package without any wear and tear for a free replacement,otherwise we can repair only. However, you will need to provide photos and videos showing the defect(s) of the product.If the item is damaged within 6month from the placement of the order, the defective item can be forwarded to a factory for repairs .Customer pay for the shipping send to us. Customers pay the fees that may occur due to customs duties.

Phone Warranty is 12month:

Within 1 to 6 months:  customer(free repair warranty only)
Items should be returned by customers’ cost for free repair and vickmall will pay for shipping the repaired one to customers.
Within 6 to 12 months: Customer (free repair warranty only)
Customers pay for the Round-trip shipping fee to return the items for free repair within one- year usage.

 

What if the item I receive is defective or damaged ?(Dead on arrived)
If the item you receive is defective or damaged, you can request a replacement or a refund.
Please check your items immediately upon delivery and inform us within 48Hrs.
Replacements and refunds are accepted on merchandise within 5 days of receipt for items that
HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.

DOA(Dead on arrived) buyer ship back for exchange new one, we will pay ship back to buyer fee.
If request for refund, we only refund with your payment total we not refund you ship back to vickmall.com shippment fee.
PLEASE NOTE: Shipping and handling charges are non-refundable.

What is the repair item & exchange policy?
Repair and exchange only on defective units.
For buyer had used old mobile phone we only can support repair service, For some big problem phone we only can promised 

buyer you will get a well phone back  but maybe you will get is another same model used phone or some part changed one.
OVER ONE MONTH Buyer need pay ship back fee. (Start from buyer got package 30days)
After you reported to us, please ship back and give us track within 5 days.
We only support and repair we sold out items, please not need ship back other seller or website sold to you items. We will destroy it.

Hardware repair case:
For change hardware buyer need pay cost fee. The hardware price depend on factory request.

Our warranty covers:
Any technical problem(Not need change hardware)
For example, your phone cannot receive incoming calls, etc

Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:

1.Improper or inadequate maintenance
2.Misusage and mishandling
3.Fire, flood and other will-of-god
4.Damaged by a wrong voltage use
5.Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
6.Unauthorized modification or alteration
7.Factory warranty lable broke or lost on the screw.(very important)

What about ship back to us tax and duty?
Tax and import duty is not included for warranty.  We are not liable to any customs hold up or import tax at the receiving country.
To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)

Privacy policy

1.Vickmall respects your privacy and takes your online safety seriously. In order to provide you with the best products, 

efficient customer service,and timely updates, we record a variety of information from your visit to our site. We respect 

your privacy and want you to know about the policies we have in place to protect your personal information.

The policy of allowing access to this Personal Information is only to our staffs with a need to know. We also use available 

technology and encryption, when legally required or when appropriate for your protection, to provide a more secure environment 

and to reduce the chance of unauthorized access. Personal Information is stored in a secure environment protected by a combination 

of physical and technical measures. Tape backups are not permitted to leave the premises without prior authorization..

2.This information may be collected Register email,Password gender  ,shipping and billing address(es), phone number, 

email address, and credit card number, the date and time, browser and operating system, the URL you request, In addition, 

3.we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable 

laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate 

with you about your order and our site

Shipping & Delivery
we can supply CN POST,SG POST,NL POST free shipping(15-30days to main country),for express EMS,DHL etc..

PAYMENT
we can accept paypal,western union/moneygram,VISA,Wire transfer